REFUNDS & RETURNS POLICY

1. Overview

At All Prime Services, we are committed to delivering high-quality cleaning, moving, detailing, and property maintenance services.
Because our business is service-based and not product-based, traditional physical returns do not apply.
However, we maintain a fair and transparent refund and service resolution policy to ensure customer satisfaction.

2. Service Satisfaction Guarantee

If you are not satisfied with a completed service, you must notify us within 24 hours of service completion.

After review, we may offer one of the following:

A free re-service or touch-up of the affected area
A partial refund, depending on the issue
A service credit for future bookings

All resolutions are provided at the company’s discretion after evaluating the concern.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

Customer was not present or did not allow access to complete the service
Service was completed as requested and agreed
Issues reported after 24 hours of completion
Pre-existing damage, stains, or conditions outside normal cleaning or maintenance scope
Delays caused by weather, building access, elevators, or third-party restrictions

4. Deposits & Booking Fees

Some services may require an advance deposit or booking fee.

Deposits are non-refundable if cancellation occurs less than 24 hours before the scheduled service.
Deposits may be rescheduled or credited if cancellation is made 24+ hours in advance.

5. Cancellations & Rescheduling

To avoid charges:

Cancellations must be made at least 24 hours before the scheduled service.
Same-day cancellations may result in a cancellation fee or loss of deposit.
We will always try to reschedule at a convenient time when possible.

6. Damage Claims

If you believe damage occurred during service:

Notify us within 24 hours
Provide clear photos and description
Allow us opportunity to inspect or correct the issue

Verified damage caused directly by our team may be:

Repaired
Replaced
Partially reimbursed

based on fair assessment.

7. Processing Time

Approved refunds or credits are processed within:

5–10 business days,
depending on payment method and financial provider.

8. Contact Information

For refund requests or service concerns, please contact:

All Prime Services
Email: [your email here]
Phone: [your phone number here]
Website: https://allprimeservices.us

We are committed to resolving issues quickly, fairly, and professionally.