OUR COMMON FAQS
Frequently Asked Questions
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What services do you provide?
All Prime Services offers a wide range of professional solutions including:
Residential & commercial cleaning
Car detailing services
Property maintenance services
Local and long-distance moving
Packing, loading, furniture, and heavy item moving
Our goal is to provide complete property care in one place.
Residential & commercial cleaning
Car detailing services
Property maintenance services
Local and long-distance moving
Packing, loading, furniture, and heavy item moving
Our goal is to provide complete property care in one place.
Do I need to be present during the service?
No, you do not need to be present.
Many customers provide secure access instructions in advance.
However, being available by phone is recommended in case our team needs clarification.
Many customers provide secure access instructions in advance.
However, being available by phone is recommended in case our team needs clarification.
How do I book a service?
You can book a service by:
Filling out the online contact or quote form
Calling our customer support number
Sending us an email request
Our team will confirm availability and schedule your service.
Filling out the online contact or quote form
Calling our customer support number
Sending us an email request
Our team will confirm availability and schedule your service.
Do you bring your own equipment and supplies?
Yes.
Our professionals arrive fully equipped with the necessary tools, materials, and cleaning supplies required to complete the job safely and efficiently.
Our professionals arrive fully equipped with the necessary tools, materials, and cleaning supplies required to complete the job safely and efficiently.
How much do your services cost?
Pricing depends on:
Type of service
Property size or moving distance
Level of detail required
Time and labor involved
You can request a free quote for accurate pricing.
Type of service
Property size or moving distance
Level of detail required
Time and labor involved
You can request a free quote for accurate pricing.
What payment methods do you accept?
We typically accept:
Cash
Credit/Debit cards
Online payments (if available)
Payment details will be confirmed during booking.
Cash
Credit/Debit cards
Online payments (if available)
Payment details will be confirmed during booking.
What is your cancellation policy?
Cancellations must be made at least 24 hours before the scheduled service.
Same-day cancellations may include a fee or loss of deposit.
Rescheduling is available whenever possible.
Same-day cancellations may include a fee or loss of deposit.
Rescheduling is available whenever possible.
Do you offer same-day or emergency services?
Yes, depending on availability and location.
Please contact us directly for urgent or same-day requests.
Please contact us directly for urgent or same-day requests.
Are your staff trained and insured?
Yes.
Our team members are trained, experienced, and professionally supervised to ensure safe, reliable, and high-quality service.
Our team members are trained, experienced, and professionally supervised to ensure safe, reliable, and high-quality service.
What if I am not satisfied with the service?
Customer satisfaction is very important to us.
If you are not satisfied:
Notify us within 24 hours
We may provide a re-service, partial refund, or service credit
according to our Refund Policy.
If you are not satisfied:
Notify us within 24 hours
We may provide a re-service, partial refund, or service credit
according to our Refund Policy.
Do you provide services for businesses and offices?
Yes.
We serve:
Offices
Retail spaces
Rental properties
Commercial buildings
Residential homes
Both one-time and scheduled services are available.
We serve:
Offices
Retail spaces
Rental properties
Commercial buildings
Residential homes
Both one-time and scheduled services are available.
How far in advance should I book moving services?
We recommend booking:
3–7 days in advance for local moves
1–2 weeks in advance for long-distance moves
Earlier booking ensures better availability and planning.
3–7 days in advance for local moves
1–2 weeks in advance for long-distance moves
Earlier booking ensures better availability and planning.
CONTACT US
If your question is not listed here, feel free to contact:
Get a Quote
Looking for the cleaning service in New York? Contact us now!
- (202) 799-8402
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